The previous three phases we’ve discussed over the last few weeks, project management, business blueprinting, and realization, lead us to the final go-live and support phase with a level of comfort and thorough understanding of how SAP is set up to run. By this point in the process, the staff has been trained, and support is ready to go to improve operations.
Go-live and support is broken down into four parts, which we’ll detail below:
Final cut over and execution:
In this stage, preparations are finalized and SAP production is updated for the processes that were put in place during the realization phase. Data conversions are performed and processes are tested in production. Communications are sent out, and at this point, our new system is in place and ready.
Validate live business processes:
Once SAP production is up and running, our professionals will continue to work with your IT staff and business users to review that all the processes are working as intended. We’ll also make sure that all issues and problems are resolved for transition to the production support team. In addition, the change management employed throughout the project, with proper change management procedures established, will continue to help staff become accustomed to the new system.
Ongoing production support:
During the project management phase, we determine how the company is going to continue support—internal, outsourced, or hybrid. Help desk scripts created during the realization stage can help facilitate quick responses. Our professionals will continue to work with your support team to make sure they are comfortable, and have the knowledge to quickly respond and resolve inquiries from your staff.
Post go-live end-user training:
Best practices in training will continue to be an important component of a successful system installation, and of ongoing use. New employees, or employees that move to a new area, will need to understand the processes they will be responsible for and how those fit into the overall system end-to-end. This foundation within the company’s workforce is important for any employee changes so that this on-going knowledge transfer is not lost.
Throughout this entire process, organizations continue to morph, and processes may need to be adjusted as time goes on, requiring new configuration. The project management phase will have identified the continuing education needs so that all parties involved with the change will understand the implications and make proper adjustments to training.
The go-live date also doesn’t mean the end of preparing documentation. Instead, it is an ongoing process that includes frequent updates throughout the lifecycle of the system in place. From project management to go-live and support, ICG’s implementation solutions are here to help your business navigate the change.