This post is part IV of IV in a series about ICG’s support and outsourcing solutions. You can see parts I, II and III here, here, and here, respectively. Be sure to check back later for more posts in the series.
Ongoing support is a requirement to provide the most functionality and return on the SAP investment, and to achieve full benefits of the technology.
In terms of the final segment of our support and outsourcing solutions, variable cost structure, we can once again break ...